tag:m-chat.instatus.com,2005:/history m-chat Status - Incident history 2026-07-08T04:02:54.524+00:00 m-chat tag:m-chat.instatus.com,2005:Incident/cmrbjyb3y03c10rld0gie7h30 2026-07-08T04:02:54.524+00:00 2026-07-08T04:02:54.533+00:00 Webhooks, Saving requests, New chat, Block(Dialog) Execution, Message exchange outage Type: Incident

Duration: 10 minutes

Affected Components: Saving requests, New chat, Block(Dialog) Execution, Message exchange, Webhooks

Jul 8, 04:02:54 GMT+0
Investigating - Webhooks, Saving requests, New chat, Block(Dialog) Execution, Message exchange cannot be accessed at the moment. This incident was created by an automated monitoring service..

Jul 8, 04:13:22 GMT+0
Resolved - Webhooks, Saving requests, New chat, Block(Dialog) Execution, Message exchange is now operational! This update was created by an automated monitoring service..

]]> tag:m-chat.instatus.com,2005:Incident/cmrbjxu7203ai1ald588ips7t 2026-07-08T04:02:32.604+00:00 2026-07-08T04:02:32.612+00:00 Integrations outage Type: Incident

Duration: 28 minutes

Affected Components: Integrations

Jul 8, 04:02:32 GMT+0
Investigating - Integrations cannot be accessed at the moment. This incident was created by an automated monitoring service..

Jul 8, 04:30:33 GMT+0
Resolved - Integrations is now operational! This update was created by an automated monitoring service..

]]> tag:m-chat.instatus.com,2005:Incident/cmrbjx3qz038u0zldruixl46r 2026-07-08T04:01:58.330+00:00 2026-07-08T04:01:58.337+00:00 Receive reply outage Type: Incident

Duration: 4 minutes

Affected Components: Receive reply

Jul 8, 04:01:58 GMT+0
Investigating - Receive reply cannot be accessed at the moment. This incident was created by an automated monitoring service..

Jul 8, 04:05:45 GMT+0
Resolved - Receive reply is now operational! This update was created by an automated monitoring service..

]]> tag:m-chat.instatus.com,2005:Incident/cmq80myus00hvqlk622egvtck 2026-06-10T11:59:11.859+00:00 2026-06-10T11:59:11.878+00:00 Knowledge Base, AI Training, AI Retraining, AI Responses, Custom Answer, Domain Crawling, Domain Retraining, PDF Mark down Crawling, AI Studio, Generate Answer, Rewrite Answer outage Type: Incident

Duration: 2 minutes

Affected Components: PDF Mark down Crawling, Custom Answer, Knowledge Base, Generate Answer, AI Responses, , Domain Crawling, AI Retraining, AI Training, Domain Retraining, Rewrite Answer, AI Studio →

Jun 10, 11:59:11 GMT+0
Investigating - Knowledge Base, AI Training, AI Retraining, AI Responses, Custom Answer, Domain Crawling, Domain Retraining, PDF Mark down Crawling, AI Studio, Generate Answer, Rewrite Answer cannot be accessed at the moment. This incident was created by an automated monitoring service..

Jun 10, 12:00:51 GMT+0
Resolved - Knowledge Base, AI Training, AI Retraining, AI Responses, Custom Answer, Domain Crawling, Domain Retraining, PDF Mark down Crawling, AI Studio, Generate Answer, Rewrite Answer is now operational! This update was created by an automated monitoring service..

]]> tag:m-chat.instatus.com,2005:Incident/cmpyw5nrx03v7qur3omj4nse7 2026-06-04T02:43:50.301+00:00 2026-06-04T02:43:50.310+00:00 KPI data, Weekly report outage Type: Incident

Duration: 1 minute

Affected Components: KPI data, Weekly report

Jun 4, 02:43:50 GMT+0
Investigating - KPI data, Weekly report cannot be accessed at the moment. This incident was created by an automated monitoring service..

Jun 4, 02:44:38 GMT+0
Resolved - KPI data, Weekly report is now operational! This update was created by an automated monitoring service..

]]> tag:m-chat.instatus.com,2005:Incident/cmpk5u9jb0h40pbi0l7819m5a 2026-05-24T19:18:22.150+00:00 2026-05-24T19:18:22.165+00:00 Signup, Login outage Type: Incident

Duration: 2 minutes

Affected Components: Login, Signup

May 24, 19:18:22 GMT+0
Investigating - Signup, Login cannot be accessed at the moment. This incident was created by an automated monitoring service..

May 24, 19:20:39 GMT+0
Resolved - Signup, Login is now operational! This update was created by an automated monitoring service..

]]> tag:m-chat.instatus.com,2005:Incident/cmpdvfq1f009lpim5z7yr75t3 2026-05-20T09:40:30.482+00:00 2026-05-20T09:40:30.503+00:00 New chat, Send replies, Receive reply outage Type: Incident

Duration: 17 minutes

Affected Components: New chat, Receive reply, Send replies

May 20, 09:40:30 GMT+0
Investigating - New chat, Send replies, Receive reply cannot be accessed at the moment. This incident was created by an automated monitoring service..

May 20, 09:57:37 GMT+0
Resolved - New chat, Send replies, Receive reply is now operational! This update was created by an automated monitoring service..

]]> tag:m-chat.instatus.com,2005:Incident/cmpdvel0t025nqnmgtsvtixjt 2026-05-20T09:39:37.325+00:00 2026-05-20T09:39:37.334+00:00 Create bots outage Type: Incident

Duration: 18 minutes

Affected Components: Create bots

May 20, 09:39:37 GMT+0
Investigating - Create bots cannot be accessed at the moment. This incident was created by an automated monitoring service..

May 20, 09:57:37 GMT+0
Resolved - Create bots is now operational! This update was created by an automated monitoring service..

]]> tag:m-chat.instatus.com,2005:Incident/cmkcqhb5h02wcp2cgh1t4qiiz 2026-01-13T15:15:28.564+00:00 2026-01-13T15:15:28.578+00:00 Receive reply outage Type: Incident

Duration: 29 minutes

Affected Components: Receive reply

Jan 13, 15:15:28 GMT+0
Investigating - Receive reply cannot be accessed at the moment. This incident was created by an automated monitoring service..

Jan 13, 15:44:56 GMT+0
Resolved - Receive reply is now operational! This update was created by an automated monitoring service..

]]> tag:m-chat.instatus.com,2005:Incident/cmkcqetaw020213f0qip7n7f4 2026-01-13T15:13:32.119+00:00 2026-01-13T15:13:32.133+00:00 Knowledge Base, AI Training, Domain Crawling, Domain Retraining, Signup, Integrations, Login, Adding action blocks, Saving requests, Test requests, Deploy requests, Create bots, Bot Builder, New chat, Fetch chats, Send replies, Receive reply, Generate Answer, Rewrite Answer, Chat History, Live Chat, KPI data, Ticketing, Analytics outage Type: Incident

Duration: 28 minutes

Affected Components: Knowledge Base, New chat, Integrations, Saving requests, , KPI data, Generate Answer, Ticketing, Deploy requests, Test requests, Login, Domain Crawling, Adding action blocks, Create bots, Chat History, Receive reply, , Send replies, Signup, AI Training, Domain Retraining, Rewrite Answer, , Fetch chats, Live Chat → Analytics → Bot Builder →

Jan 13, 15:13:32 GMT+0
Investigating - Knowledge Base, AI Training, Domain Crawling, Domain Retraining, Signup, Integrations, Login, Adding action blocks, Saving requests, Test requests, Deploy requests, Create bots, Bot Builder, New chat, Fetch chats, Send replies, Receive reply, Generate Answer, Rewrite Answer, Chat History, Live Chat, KPI data, Ticketing, Analytics cannot be accessed at the moment. This incident was created by an automated monitoring service..

Jan 13, 15:41:57 GMT+0
Resolved - Knowledge Base, AI Training, Domain Crawling, Domain Retraining, Signup, Integrations, Login, Adding action blocks, Saving requests, Test requests, Deploy requests, Create bots, Bot Builder, New chat, Fetch chats, Send replies, Receive reply, Generate Answer, Rewrite Answer, Chat History, Live Chat, KPI data, Ticketing, Analytics is now operational! This update was created by an automated monitoring service..

]]> tag:m-chat.instatus.com,2005:Incident/cmkaertt402jlxnejbtphyx7b 2026-01-12T00:12:11.560+00:00 2026-01-12T00:12:11.572+00:00 Knowledge Base, AI Training, AI Retraining, AI Responses, Custom Answer, Domain Crawling, Domain Retraining, PDF Mark down Crawling, AI Studio, Generate Answer, Rewrite Answer outage Type: Incident

Duration: 2 minutes

Affected Components: PDF Mark down Crawling, Generate Answer, Custom Answer, AI Responses, Knowledge Base, , Domain Crawling, AI Retraining, AI Training, Domain Retraining, Rewrite Answer, AI Studio →

Jan 12, 00:12:11 GMT+0
Investigating - Knowledge Base, AI Training, AI Retraining, AI Responses, Custom Answer, Domain Crawling, Domain Retraining, PDF Mark down Crawling, AI Studio, Generate Answer, Rewrite Answer cannot be accessed at the moment. This incident was created by an automated monitoring service..

Jan 12, 00:14:11 GMT+0
Resolved - Knowledge Base, AI Training, AI Retraining, AI Responses, Custom Answer, Domain Crawling, Domain Retraining, PDF Mark down Crawling, AI Studio, Generate Answer, Rewrite Answer is now operational! This update was created by an automated monitoring service..

]]> tag:m-chat.instatus.com,2005:Incident/cmkaertf205twxcv6pj3s0jsh 2026-01-12T00:12:11.053+00:00 2026-01-12T00:12:11.061+00:00 KPI data, Weekly report outage Type: Incident

Duration: 2 minutes

Affected Components: KPI data, Weekly report

Jan 12, 00:12:11 GMT+0
Investigating - KPI data, Weekly report cannot be accessed at the moment. This incident was created by an automated monitoring service..

Jan 12, 00:14:19 GMT+0
Resolved - KPI data, Weekly report is now operational! This update was created by an automated monitoring service..

]]> tag:m-chat.instatus.com,2005:Incident/cmkaemvx90bfxjhbh0y5mbfhg 2026-01-12T00:08:21.020+00:00 2026-01-12T00:08:21.032+00:00 Receive reply outage Type: Incident

Duration: 2 minutes

Affected Components: Receive reply

Jan 12, 00:08:21 GMT+0
Investigating - Receive reply cannot be accessed at the moment. This incident was created by an automated monitoring service..

Jan 12, 00:09:57 GMT+0
Resolved - Receive reply is now operational! This update was created by an automated monitoring service..

]]> tag:m-chat.instatus.com,2005:Incident/cmkaemvee0bq6u3sg1l4m1nll 2026-01-12T00:08:20.341+00:00 2026-01-12T00:08:20.357+00:00 Webhooks, Saving requests, New chat, Block(Dialog) Execution, Message exchange outage Type: Incident

Duration: 6 minutes

Affected Components: New chat, Saving requests, Block(Dialog) Execution, Message exchange, Webhooks

Jan 12, 00:08:20 GMT+0
Investigating - Webhooks, Saving requests, New chat, Block(Dialog) Execution, Message exchange cannot be accessed at the moment. This incident was created by an automated monitoring service..

Jan 12, 00:13:53 GMT+0
Resolved - Webhooks, Saving requests, New chat, Block(Dialog) Execution, Message exchange is now operational! This update was created by an automated monitoring service..

]]> tag:m-chat.instatus.com,2005:Incident/cmkaemu5c0bfnjhbh5nq2zxke 2026-01-12T00:08:18.719+00:00 2026-01-12T00:09:57.400+00:00 New chat, Send replies, Receive reply outage Type: Incident

Duration: 2 minutes

Affected Components: New chat, Receive reply, Send replies

Jan 12, 00:09:57 GMT+0
Resolved - New chat, Send replies, Receive reply is now operational! This update was created by an automated monitoring service..

Jan 12, 00:08:18 GMT+0
Investigating - New chat, Send replies, Receive reply cannot be accessed at the moment. This incident was created by an automated monitoring service..

]]> tag:m-chat.instatus.com,2005:Incident/cmkaemsud02j5hux7p4dftzp5 2026-01-12T00:08:17.029+00:00 2026-01-12T00:08:17.037+00:00 Integrations outage Type: Incident

Duration: 6 minutes

Affected Components: Integrations

Jan 12, 00:08:17 GMT+0
Investigating - Integrations cannot be accessed at the moment. This incident was created by an automated monitoring service..

Jan 12, 00:14:25 GMT+0
Resolved - Integrations is now operational! This update was created by an automated monitoring service..

]]> tag:m-chat.instatus.com,2005:Incident/cmkaemsub05rc12pki1wdu1lk 2026-01-12T00:08:17.027+00:00 2026-01-12T00:08:17.034+00:00 Block(Dialog) Execution outage Type: Incident

Duration: 6 minutes

Affected Components: Block(Dialog) Execution

Jan 12, 00:08:17 GMT+0
Investigating - Block(Dialog) Execution cannot be accessed at the moment. This incident was created by an automated monitoring service..

Jan 12, 00:14:46 GMT+0
Resolved - Block(Dialog) Execution is now operational! This update was created by an automated monitoring service..

]]> tag:m-chat.instatus.com,2005:Incident/cmkaemsrx05khkvzy8u7i73vc 2026-01-12T00:08:16.940+00:00 2026-01-12T00:08:16.953+00:00 Signup, Login outage Type: Incident

Duration: 6 minutes

Affected Components: Login, Signup

Jan 12, 00:08:16 GMT+0
Investigating - Signup, Login cannot be accessed at the moment. This incident was created by an automated monitoring service..

Jan 12, 00:14:03 GMT+0
Resolved - Signup, Login is now operational! This update was created by an automated monitoring service..

]]> tag:m-chat.instatus.com,2005:Incident/cmk6mrc3k00gs5g02y8nhjmx3 2026-01-09T08:44:40.831+00:00 2026-01-09T08:44:40.843+00:00 Integrations outage Type: Incident

Duration: 6 minutes

Affected Components: Integrations

Jan 9, 08:44:40 GMT+0
Investigating - Integrations cannot be accessed at the moment. This incident was created by an automated monitoring service..

Jan 9, 08:50:17 GMT+0
Resolved - Integrations is now operational! This update was created by an automated monitoring service..

]]> tag:m-chat.instatus.com,2005:Incident/cmk6lkon4003z5g026w7yyzup 2026-01-09T08:11:30.879+00:00 2026-01-09T08:11:30.899+00:00 Knowledge Base, AI Training, Domain Crawling, Domain Retraining, Signup, Integrations, Login, Adding action blocks, Saving requests, Test requests, Deploy requests, Create bots, Bot Builder, New chat, Fetch chats, Send replies, Receive reply, Generate Answer, Rewrite Answer, Chat History, Live Chat, KPI data, Ticketing, Analytics outage Type: Incident

Duration: 39 minutes

Affected Components: New chat, Integrations, Saving requests, Generate Answer, Ticketing, Deploy requests, Test requests, Knowledge Base, Login, Domain Crawling, Adding action blocks, Create bots, Chat History, , KPI data, Receive reply, , Send replies, Signup, AI Training, Domain Retraining, Rewrite Answer, , Fetch chats, Live Chat → Analytics → Bot Builder →

Jan 9, 08:11:30 GMT+0
Investigating - Knowledge Base, AI Training, Domain Crawling, Domain Retraining, Signup, Integrations, Login, Adding action blocks, Saving requests, Test requests, Deploy requests, Create bots, Bot Builder, New chat, Fetch chats, Send replies, Receive reply, Generate Answer, Rewrite Answer, Chat History, Live Chat, KPI data, Ticketing, Analytics cannot be accessed at the moment. This incident was created by an automated monitoring service..

Jan 9, 08:50:56 GMT+0
Resolved - Knowledge Base, AI Training, Domain Crawling, Domain Retraining, Signup, Integrations, Login, Adding action blocks, Saving requests, Test requests, Deploy requests, Create bots, Bot Builder, New chat, Fetch chats, Send replies, Receive reply, Generate Answer, Rewrite Answer, Chat History, Live Chat, KPI data, Ticketing, Analytics is now operational! This update was created by an automated monitoring service..

]]> tag:m-chat.instatus.com,2005:Incident/cmk6lhjea041zufziwd0ss5gd 2026-01-09T08:09:04.113+00:00 2026-01-09T08:09:04.127+00:00 Receive reply outage Type: Incident

Duration: 40 minutes

Affected Components: Receive reply

Jan 9, 08:09:04 GMT+0
Investigating - Receive reply cannot be accessed at the moment. This incident was created by an automated monitoring service..

Jan 9, 08:48:59 GMT+0
Resolved - Receive reply is now operational! This update was created by an automated monitoring service..

]]> tag:m-chat.instatus.com,2005:Incident/cmk6le4nf002t8gq89k66be90 2026-01-09T08:06:25.035+00:00 2026-01-09T08:06:25.047+00:00 Integrations outage Type: Incident

Duration: 33 minutes

Affected Components: Integrations

Jan 9, 08:06:25 GMT+0
Investigating - Integrations cannot be accessed at the moment. This incident was created by an automated monitoring service..

Jan 9, 08:39:05 GMT+0
Resolved - Integrations is now operational! This update was created by an automated monitoring service..

]]> tag:m-chat.instatus.com,2005:Incident/cmk6la7fg0036mayx6fjaqczh 2026-01-09T08:03:22.012+00:00 2026-01-09T08:03:22.027+00:00 Webhooks, Saving requests, New chat, Block(Dialog) Execution, Message exchange outage Type: Incident

Duration: 47 minutes

Affected Components: New chat, Saving requests, Block(Dialog) Execution, Message exchange, Webhooks

Jan 9, 08:03:22 GMT+0
Investigating - Webhooks, Saving requests, New chat, Block(Dialog) Execution, Message exchange cannot be accessed at the moment. This incident was created by an automated monitoring service..

Jan 9, 08:49:55 GMT+0
Resolved - Webhooks, Saving requests, New chat, Block(Dialog) Execution, Message exchange is now operational! This update was created by an automated monitoring service..

]]> tag:m-chat.instatus.com,2005:Incident/cmk6l6kwx0btd9abanf08k76j 2026-01-09T08:00:32.864+00:00 2026-01-09T08:00:32.881+00:00 Knowledge Base, AI Training, Domain Crawling, Domain Retraining, Signup, Integrations, Login, Adding action blocks, Saving requests, Test requests, Deploy requests, Create bots, Bot Builder, New chat, Fetch chats, Send replies, Receive reply, Generate Answer, Rewrite Answer, Chat History, Live Chat, KPI data, Ticketing, Analytics outage Type: Incident

Duration: 4 minutes

Affected Components: New chat, Integrations, Saving requests, KPI data, Generate Answer, Receive reply, Chat History, Ticketing, , Deploy requests, Test requests, Knowledge Base, Login, Domain Crawling, Adding action blocks, Create bots, , Send replies, Signup, AI Training, Domain Retraining, Rewrite Answer, , Fetch chats, Live Chat → Analytics → Bot Builder →

Jan 9, 08:00:32 GMT+0
Investigating - Knowledge Base, AI Training, Domain Crawling, Domain Retraining, Signup, Integrations, Login, Adding action blocks, Saving requests, Test requests, Deploy requests, Create bots, Bot Builder, New chat, Fetch chats, Send replies, Receive reply, Generate Answer, Rewrite Answer, Chat History, Live Chat, KPI data, Ticketing, Analytics cannot be accessed at the moment. This incident was created by an automated monitoring service..

Jan 9, 08:04:11 GMT+0
Resolved - Knowledge Base, AI Training, Domain Crawling, Domain Retraining, Signup, Integrations, Login, Adding action blocks, Saving requests, Test requests, Deploy requests, Create bots, Bot Builder, New chat, Fetch chats, Send replies, Receive reply, Generate Answer, Rewrite Answer, Chat History, Live Chat, KPI data, Ticketing, Analytics is now operational! This update was created by an automated monitoring service..

]]> tag:m-chat.instatus.com,2005:Incident/cmk0ekich05zmsjpiu5at0cnr 2026-01-05T00:08:48.353+00:00 2026-01-05T00:08:48.366+00:00 Fetch chats, Chat History outage Type: Incident

Duration: 13 minutes

Affected Components: Chat History, Fetch chats

Jan 5, 00:08:48 GMT+0
Investigating - Fetch chats, Chat History cannot be accessed at the moment. This incident was created by an automated monitoring service..

Jan 5, 00:21:49 GMT+0
Resolved - Fetch chats, Chat History is now operational! This update was created by an automated monitoring service..

]]> tag:m-chat.instatus.com,2005:Maintenance/cmfuupsoq00iktsbr08dd2ktj 2025-09-23T02:30:00.000+00:00 2025-09-23T02:30:01.000+00:00 Scheduled Maintenance : Oracle MySQL Type: Maintenance

Duration: 1 hour

Affected Components: New chat, Fetch chats, Receive reply, Generate Answer, Rewrite Answer, Chat History, Block(Dialog) Execution, KPI data, Weekly report, Ticketing, New chat, Message exchange, Knowledge Base, AI Training, AI Retraining, AI Responses, Custom Answer, Domain Crawling, Domain Retraining, PDF Mark down Crawling, Webhooks, App, Signup, Integrations, Mobile app, Webhooks, Login, SSO Login, Customer Portal, Website, Adding action blocks, Saving requests, Send replies, Test requests, Deploy requests, Create bots

Sep 23, 02:30:01 GMT+0
Identified - Maintenance is now in progress.

Sep 23, 03:30:00 GMT+0
Completed - Maintenance has completed successfully.

Sep 23, 02:30:00 GMT+0
Identified - We would like to inform you that we are scheduling maintenance to upgrade the MySQL version. This upgrade is part of our ongoing efforts to ensure stability, performance, and security..

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